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BOOK YOUR TRAVEL PHONE: 0413 443 544 / EMAIL: [email protected]
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Travel Well Program
If you have an upcoming flight, we want to reassure you that we take your health seriously and are taking additional precautions so you can travel well when you fly with Black Diamond Aviation.
The safety and wellbeing of our passengers are, and always has been, our highest priority.
Travel is an important part of life, and we know there is understandable concern about COVID-19.
Our new Travel Well Program brings together a number of temporary and existing wellbeing measures to give you peace-of-mind at each point of your journey.
AT THE AIRPORT:
As part of our Travel Well Program, we have introduced a number of key measures to limit the contact that you may have with others as you check in, deliver and/or pick up freight, and proceed to your departure gate. These include:
AT THE DEPARTURE GATES:
As you make your way to your designated departure gate, our Travel Well Program continues:
ON BOARD OUR AIRCRAFT:
For your peace of mind, we can confirm:
WHAT HAPPENS DURING THE DAY WHILE YOUR PILOT WAITS FOR YOU:
WHAT TO DO IF YOU ARE FEELING UNWELL:
If you are feeling unwell and experiencing COVID-19 symptoms in the week leading up to your flight, you should defer your travel plans. If you need to defer your plans, please contact our Operations Team before departure to discuss your options.
Symptoms of COVID-19 include:
WHAT YOU CAN DO TO STAY HEALTHY FOR YOUR UPCOMING FLIGHT:
The most important thing is to avoid catching any virus, be it COVID-19, the flu or the common cold. Here is what you can do to stay safe before your upcoming flight, and of course, when you are travelling:
The safety and wellbeing of our passengers are, and always has been, our highest priority.
Travel is an important part of life, and we know there is understandable concern about COVID-19.
Our new Travel Well Program brings together a number of temporary and existing wellbeing measures to give you peace-of-mind at each point of your journey.
AT THE AIRPORT:
As part of our Travel Well Program, we have introduced a number of key measures to limit the contact that you may have with others as you check in, deliver and/or pick up freight, and proceed to your departure gate. These include:
- All of our employees have received notification of the COVID-19 pandemic and have been given information on the symptoms of COVID-19, the transmission methods and self-isolation requirements.
- All of our staff and aircrew have completed the COVID-19 infection control training, provided by the Australian Department of Health and their training partner Aspen Medical.
- Air crew have been trained to ask each passenger at check-in if they have travelled internationally in the past 14 days, and if they have recently experienced any COVID-19 symptoms. Our aircrew have been instructed to refuse travel to those who cannot prove a 14-day isolation period after travelling overseas, and to refuse travel to anyone who have any COVID-19 symptoms.
- We strongly encourage contactless check-in by asking passengers to stand on the 1.5m physically distance markers we have on our Gove Airport Terminal floor.
- We ask all passengers to ensure physical distancing is applied throughout our Gove Airport Terminal, at all community/homeland airstrips, and when walking toward our aircraft.
- We strongly encourage passengers to self-weigh their luggage, and we ask that passengers board our aircraft with their hand luggage instead of giving them to the pilot to load into the aircraft.
- To ensure we continue to minimise the risk of transmission of COVID-19, we ask that freight deliveries and freight pick-ups at our Gove Airport office is delivered to/picked up at our check-in counter at a prearranged time. This will be at a time when no flights are taking place to limit interaction with other passengers. We kindly ask that people delivering or receiving freight keep a 1.5m physical distance from our air crew at all time.
- Black Diamond Aviation will continue to carry freight and mail to-and-from remote communities and homelands. To minimise the risk of transmission of COVID-19, community residents MUST NOT approach the aircraft or pilot. Instead, we ask that the community nominate one person to receive freight, and to keep a 1.5m physical distance from our air crew at all time.
- We are regularly cleaning highly frequented areas at our Gove Airport Terminal.
AT THE DEPARTURE GATES:
As you make your way to your designated departure gate, our Travel Well Program continues:
- Physical distancing signs are located throughout our Gove Airport departure gate to remind passengers to physically distance themselves from others when boarding and disembarking our aircraft.
- Hand sanitiser is available from our check-in counter at Gove Airport, and from your pilot.
- Social distanced seating is available in our waiting room at Gove Airport. We have increased our signage to remind passengers to physically distance themselves from others while waiting in our waiting room.
- We have enhanced Terminal cleaning at Gove Airport.
ON BOARD OUR AIRCRAFT:
For your peace of mind, we can confirm:
- All of our staff and aircrew are trained in the latest hygiene protocols.
- We have temporarily suspended our food and beverage offering, and to further reduce the likelihood of COVID-19 on board our aircraft, passengers are asked not to bring any food or snacks on board, and to remove their rubbish from the aircraft when disembarking.
- We have temporarily removed inflight magazines and other reading materials.
- Additional sanitiser is available during your flight from your pilot.
- We have expanded our sanitising protocols by washing each of our aircraft daily.
- We have enhanced the cleaning of our aircraft with a disinfectant effective against coronaviruses, with a focus on high contact areas such as seats, seatbelts, armrests, headrests, handles and air vents. Aircraft floor, walls and steps will also be cleaned.
WHAT HAPPENS DURING THE DAY WHILE YOUR PILOT WAITS FOR YOU:
- Air crew are to self-isolate between flights.
- Social interaction between our aircrew and passengers is not allowed between flights.
- Social interaction is not allowed between our aircrew and any member of any Aboriginal community and/or homeland.
WHAT TO DO IF YOU ARE FEELING UNWELL:
If you are feeling unwell and experiencing COVID-19 symptoms in the week leading up to your flight, you should defer your travel plans. If you need to defer your plans, please contact our Operations Team before departure to discuss your options.
Symptoms of COVID-19 include:
- Fever, fatigue or aches
- Runny nose, cough or sore throat
- Shortness of breath.
WHAT YOU CAN DO TO STAY HEALTHY FOR YOUR UPCOMING FLIGHT:
The most important thing is to avoid catching any virus, be it COVID-19, the flu or the common cold. Here is what you can do to stay safe before your upcoming flight, and of course, when you are travelling:
- Regularly wash your hands
- Use hand sanitiser
- Avoid touching your face
- Cover your sneeze of cough with your arm, not your hands
